Information You Provide

The enquiry form asks for your name, email address and a description of the work. A phone number and property postcode are optional. Your chosen service and postcode are included with the message so the enquiry can be understood in context.

Please provide only information relevant to the tank enquiry. Do not include card details, identity documents, medical information or other sensitive personal material. If photographs are later requested, avoid including people or unrelated private information.

Why the Information Is Used

Your information is used to receive and assess the enquiry, identify a suitable service provider and allow a response about the work you requested. The form asks for your explicit agreement to this sharing before it can be submitted. That agreement is not permission for unrelated marketing.

A provider receiving an agreed enquiry may contact you to clarify the property, arrange an assessment or discuss a quotation. That provider is responsible for explaining its own use of information when you deal with it directly. Ask for its privacy information before providing further details if you are unsure.

Sharing and Your Choice

Enquiry details may be passed to a suitable service provider for the purpose of responding. They are not published on the website. No booking is created by sending the form, and you can choose whether to proceed with a responding provider.

If you prefer to email, state whether you agree to your details being shared for a response. You can ask to withdraw agreement for future sharing by contacting the email below. Withdrawal does not undo sharing already completed with your agreement or prevent records being kept where another lawful reason requires it.

Security and Retention

Access to enquiry information should be limited to those who need it for handling the request, providing the response or maintaining the service. Information is kept only for as long as needed for the enquiry and any related recordkeeping, dispute handling or legal obligations.

This notice does not promise a fixed deletion period or a particular hosting location. You can ask for information about how your specific enquiry is being handled. Avoid resending the same enquiry repeatedly if a submission status is unclear, and contact us if you need help confirming receipt.

Your Information Rights

You can request access to your personal information, correction of inaccurate information or deletion where applicable. You may also have rights to restrict processing, object or request portability, depending on the circumstances. You can raise a concern with the Information Commissioner’s Office.

To make a request or ask a privacy question, email info@oiltankservicesnorfolk.co.uk. Describe the enquiry and request without sending unnecessary identity documents. If a service provider has already contacted you, requests about its separate records should also be directed to that provider.

Website Requests and External Services

Basic technical information may be processed by hosting and security systems when a page is requested or a form is submitted. This can include network information needed to deliver the page and protect the enquiry endpoint. The frontend does not set analytics or advertising cookies and does not store form contents in browser storage.

The site loads fonts from Google Fonts, which requires a request from your browser to that service. Official guidance and other external links lead to websites with their own privacy notices. This notice was prepared on 9 November 2026 and should be reviewed if the handling of enquiries changes.